Delivery

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We deliver worldwide

Standard Europe shipping (> 100€ spend) charges are complimentary (3-5 working days)

Standard Europe shipping (< 100€ spend) charges are 11.95€ (3-5 working days)

Premium Europe shipping charges are 17.95€ (1-3 working days)

Standard UK shipping is complimentary (3-5 working days)

Next Working Day Mainland UK shipping charges are 7.00€ (next day)

Premium Rest of World shipping charges are 24.95€ (5-7 working days)

Please consider delivering to your work address if your item is large and therefore requires a person present to receive it. Once the product has been dispatched, we are unable to alter the delivery address. For next working day mainland UK delivery via courier; please ensure you order is placed with us by 1 pm.

Exchanges

Provided the item is unworn and completely unmarked, please send it back to us at pampeano, 9 Station Field, Kidlington, OX5 1JD, UK, and we will swap it for the size and/ or design required. Please remember to enclose a cover note with your details, and the details of the exchange required.

If you have had your polo belt personalised and find that you have ordered the wrong size, provided that it is in an unused condition we will exchange it for you. To do this, please send the belt back with a cheque for 25€ (payable to pampeano Ltd) enclosed so that we may put the personalisation onto another belt.

Returns

You may return your goods and receive a credit for the full amount if received by us within 21 days. We are happy to exchange any items at no charge to you. Proof of purchase is required if not bought online.

Items may be returned and a full refund granted if we receive them within 14 days of you, the consumer, having received them. We must receive the goods within 14 days thereafter. If time has elapsed beyond these criteria we are happy to exchange any items at no charge to you, or issue a credit note if preferred. Proof of purchase is required if not bought online.

Please send your item to pampeano, 9 Station Field, Kidlington, OX5 1JD, UK, together with your purchase details. We recommend that you send it back by recorded delivery.

Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated. Any errors in personalisation details on your part will be your responsibility and the personalised product cannot be returned to pampeano for a refund. If personalised products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy.

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Try our complimentary personalisation service on all our Polo and Bordado Belt collections.