Delivery

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We deliver worldwide 

Standard UK shipping is complimentary (3-5 working days)

Premium UK shipping charges are £4.95 (1-2 working days)

Standard Europe shipping charges are £8.50 (5-7 working days)

Premium Europe shipping charges are £14.95 (2-3 working days)

Standard Rest of World shipping charges are £9.95 (7-14 working days)

Premium Rest of World shipping charges are £19.95 (5-7 working days)

Please consider delivering to your work address if your item is large and therefore requires a person present to receive it. Once the product has been dispatched, we are unable to alter the delivery address.

Exchanges

Provided the belt is unworn and completely unmarked, please send it back to us at pampeano, 8 Nuffield Park, Oxford, OX4 6JS, UK, and we will swap it for the size and/ or design required. Please remember to enclose a cover note with your details, and the details of the exchange required.

If you have had your polo belt personalised and find that you have ordered the wrong size, provided that it is in an unused condition we will exchange it for you. To do this, please send the belt back with a cheque for £20 (payable to pampeano Ltd) enclosed so that we may put the personalisation onto another belt.

Returns

You may return your goods and receive a credit for the full amount if received by us within 21 days. We are happy to exchange any items at no charge to you. Proof of purchase is required if not bought online.

Items may be returned and a full refund granted if we receive them within 14 days of you, the consumer, having received them. We must receive the goods within 14 days thereafter. If time has elapsed beyond these criteria we are happy to exchange any items at no charge to you, or issue a credit note if preferred. Proof of purchase is required if not bought online.

Please send your item to pampeano, 8 Nuffield Park, Oxford, OX4 6JS, UK, together with your purchase details. We recommend that you send it back by recorded delivery.

Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated. Any errors in personalisation details on your part will be your responsibility and the personalised product cannot be returned to pampeano for a refund. If personalised products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy.